FAQs

Short answers to common questions.
  • Why Tive Asks for Your SSN and ID for VRS

    Tive VRS requires identity verification because VRS providers must confirm user eligibility. The last four digits of your SSN and a valid government ID help support that verification process.

  • What Is the FCC User Registration Database URD

    The User Registration Database, or URD, is part of the VRS verification process used to confirm users are eligible for service. If verification is not completed, VRS access may be…

  • Can Hearing People Use Tive

    Yes, hearing people can use parts of Tive, but the platform is centered around Deaf experiences. Hearing users can join chat conversations with Deaf friends. They may be able to…

  • What Do Mix Chat Connect and Hub Mean

    Mix is the community feed. Chat is for messaging and video clips. Connect is where VRS and VRI live. Hub is the Deaf news and updates area. For full instructions,…