What Is the Difference Between VRS and VRI
Tive VRS and Tive VRI both involve interpreters, but they are used in different situations. VRS: use when you are calling a hearing person through an interpreter. VRI: use when…
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How to Use Tive Connect
Connect is where Tive’s interpreting services live. Use Tive VRS for interpreter-facilitated phone calls. Use Tive VRI for in-person communication where a remote interpreter joins on video. If your VRS…
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Why Tive Asks for Your SSN and ID for VRS
Tive VRS requires identity verification because VRS providers must confirm user eligibility. The last four digits of your SSN and a valid government ID help support that verification process.
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What Is the FCC User Registration Database URD
The User Registration Database, or URD, is part of the VRS verification process used to confirm users are eligible for service. If verification is not completed, VRS access may be…
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What Is My Emergency Address Used For
If you place a 911-related call through Tive VRS, your emergency address helps responders find you. Keep it current in your account settings.
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