• How to Register for Tive VRS

    To make VRS calls in Tive, you must complete Tive VRS registration inside the app. Open the Tive app and sign in. Tap Connect on the bottom menu. Tap Register…

  • What Is the Difference Between VRS and VRI

    Tive VRS and Tive VRI both involve interpreters, but they are used in different situations. VRS: use when you are calling a hearing person through an interpreter. VRI: use when…

  • Why VRI Costs Money

    Tive VRI is not a relay telephone service. It is direct video interpreting for in-person situations, so it is not covered the same way Tive VRS is. You only pay…

  • Why Tive Asks for Your SSN and ID for VRS

    Tive VRS requires identity verification because VRS providers must confirm user eligibility. The last four digits of your SSN and a valid government ID help support that verification process.

  • What Is the FCC User Registration Database URD

    The User Registration Database, or URD, is part of the VRS verification process used to confirm users are eligible for service. If verification is not completed, VRS access may be…

Need Support?

Can’t find the answer you’re looking for? Don’t worry we’re here to help!

Contact Support